We provide a 12-month warranty for all brand new products purchased from ASSA Furniture. The warranty period starts from the date of collection or delivery of the goods.

The warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear or a natural characteristic of the material used.

Normal wear and tear

Products used for commercial purposes

Products sold as seconds, floor stock, ex-display, or those with defects noted before purchase

Damage occurring during self-transportation of the goods

Insignificant or minor variations in dimensions, color, grain, or finish

Products not used or maintained according to the manufacturer's instructions

To claim the warranty, complete the contact form on our 'Contact Us' page, including your order number, a description of the issue, and pictures or video of the product. Alternatively, you can email us at assafurnituresyd@gmail.com.

Due to the substantial labor and resources required to store, pick, assemble, and transport furniture, we do not offer free returns if you change your mind. If you are not happy with your product, we can organize a return at your expense and provide an in-store credit or refund minus a discretionary admin and restocking fee.

If your product is faulty or has been damaged in transit, we will offer to repair, replace, or refund your product, depending on the nature of the issue and other relevant factors.

You can cancel your order for a full refund or credit if:

• It has been less than 24 hours (or 1 business day) since purchase and goods have not been dispatched or booked for collection/delivery.
• Your personalized shipping quotation is too costly.

The lead time quoted by our online sales team after purchase is not suitable. However, if you accept the lead time and later decide to cancel after reasonable delays or because you've changed your mind, we may charge a discretionary admin fee.

Yes, if you change your mind, you can return the product within 30 days of receiving it. We will issue you a store credit or process an exchange.

Products returned for an exchange must be in their original packaging and not used, assembled, damaged, or washed.

• Deciding you cannot afford the item after placing the order
• The product not fitting into your house or the intended space
• Gift cards
• Mattresses
• Products sold as seconds, floor stock, ex-display
• Products assembled on delivery or installed by us or our contractors
• Delivery fees are non-refundable

Yes, the benefits provided in our warranty are in addition to other rights and remedies available to consumers under the Australian Consumer Law and any other applicable laws.

Yes, ASSA Furniture Warehouse reserves the right to modify or change the terms of use of this site with or without notification.